Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIIBEF401E Mapping and Delivery Guide
Manage non-routine and complex technical situations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency RIIBEF401E - Manage non-routine and complex technical situations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage non-routine, complex technical situations in the resources and infrastructure industries.It applies to those working in supervisory roles. They are generally responsible for the output of others, contribute to the development of technical solutions to non-routine problems and apply management plans to the workplace.Licensing, legislative and certification requirements may apply to this unit and can vary between states, territories and industry sectors. Users must check requirements with relevant body before applying the unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Mandatory conditions for assessment of this unit are stipulated below. The assessment must:

include access to:

personal protective equipment

equipment related to manage non-routine and complex technical situations

relevant documentation

be conducted in a safe environment; and,

be assessed in the context of this sector's work environment; and,

be assessed in compliance with relevant legislation/regulation and using policies, procedures and processes directly related to the industry sector for which it is being assessed; and,

confirm consistent performance can be applied in a range of relevant workplace circumstances.

Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated work environment* provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessor requirements

Assessors must be able to clearly demonstrate current and relevant industry knowledge and experience to satisfy the mandatory regulatory standards as set out in the Standards for Registered Training Organisations (RTOs) 2015/Australian Quality Training Framework mandatory requirements for assessors current at the time of assessment and any relevant licensing and certification requirements. This includes:

vocational competencies at least to the level being delivered and assessed

current industry skills directly relevant to the training and assessment being provided

current knowledge and skills in vocational training and learning that informs their training and assessment

formal relevant qualifications in training and assessment

having knowledge of and/or experience using the latest techniques and processes

possessing the required level of RII training product knowledge

having an understanding and knowledge of legislation and regulations relevant to the industry and to employment and workplaces

demonstrating the performance evidence, and knowledge evidence outlined in this unit of competency, and

the minimum years of current** work experience after competency has been obtained as specified below in an industry sector relevant to the outcomes of the unit.

It is also acceptable for the appropriately qualified assessor to work with an industry expert to conduct assessment together and for the industry expert to be involved in the assessment judgement. The industry expert must have current industry skills directly relevant to the training and assessment being provided. This means the industry subject matter expert must demonstrate skills and knowledge from the minimum years of current work experience after competency has been obtained as specified below, including time spent in roles related to the unit being assessed:

Industry sector

AQF indicator level***

Required assessor or industry subject matter expert experience

Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Infrastructure

1

1 year

2

2 years

Drilling, Coal Mining, Extractive (Quarrying), Metalliferous Mining and Civil Infrastructure

3-6

3 years

Other sectors

Where this unit is being assessed outside of the resources and infrastructure sectors assessor and/or industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no industry standard is specified should comply with any relevant regulation.

*Guidance on simulated environments has been stipulated in the Companion Volume Implementation Guide located on VETNet.

**Assessors can demonstrate current work experience through employment within industry in a role relevant to the outcomes of the unit; or, for external assessors this can be demonstrated through exposure to industry by conducting a minimum number of site assessments as determined by the relevant industry sector, across various locations.

*** While a unit of competency does not have an AQF level, where a unit is being delivered outside of a qualification the first numeric character in the unit code should be considered as the AQF indicator level for assessment purposes.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Collect and analyse information
  • Obtain, interpret and confirm work requirements
  • Access, interpret and apply documentation required to manage non-routine and complex technical situations
  • Monitor and analyse all available information according to workplace procedures
  • Assess information for relevance and applicability according to job requirements
  • Identify operational problems according to job requirements
  • Access additional sources of information if required to assist in solving the operational problem
       
Element: Identify, determine and solve complex problems
  • Identify and determine problems according to workplace procedures
  • Identify a range of possible solutions to the problem according to workplace procedures
  • Communicate the nature and scope of the problem to relevant personnel
  • Determine any long term impacts of the problem
  • Determine the most appropriate action to solve the problem according to workplace procedures
  • Carry out calculations necessary to implement action if requirement and according to workplace procedures
  • Implement action to resolve the problem according to workplace procedures
  • Report the action taken to relevant personnel
       
Element: Manage non-routine and complex technical operations
  • Modify own role and responsibilities to meet changing circumstances
  • Carry out work independently of management according to job requirements
  • Take responsibility for decision-making processes and quality of own work outcomes
  • Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes
  • Complete written documentation in accordance with workplace requirements and standards
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage non-routine and complex technical situations on at least two occasions, including:

assessing and identifying potential problems and their impact through monitoring and analysing the available information

carrying out diagnostic activities, considering options to solve the problem and implementing action to solve complex problems

reviewing outcomes of problem solving activities and remedying issues prior to recommencing the same work activity

preparing detailed written reports on the operational outcomes that identify current and potential problems and offer possible contingencies or solutions in non-routine complex technical situations.

During the above, the candidate must:

locate and apply relevant documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for managing non-routine and complex technical situations

work effectively with others to manage non-routine and complex technical situations in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to manage non-routine and complex technical situations, including:

communications systems, processes and procedures

principles and techniques for solving technical situations, including:

relevant mathematical applications

problem solving techniques and decision making

extensive operational knowledge

relevant scientific and technological principles

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain, interpret and confirm work requirements 
Access, interpret and apply documentation required to manage non-routine and complex technical situations 
Monitor and analyse all available information according to workplace procedures 
Assess information for relevance and applicability according to job requirements 
Identify operational problems according to job requirements 
Access additional sources of information if required to assist in solving the operational problem 
Identify and determine problems according to workplace procedures 
Identify a range of possible solutions to the problem according to workplace procedures 
Communicate the nature and scope of the problem to relevant personnel 
Determine any long term impacts of the problem 
Determine the most appropriate action to solve the problem according to workplace procedures 
Carry out calculations necessary to implement action if requirement and according to workplace procedures 
Implement action to resolve the problem according to workplace procedures 
Report the action taken to relevant personnel 
Modify own role and responsibilities to meet changing circumstances 
Carry out work independently of management according to job requirements 
Take responsibility for decision-making processes and quality of own work outcomes 
Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes 
Complete written documentation in accordance with workplace requirements and standards 

Forms

Assessment Cover Sheet

RIIBEF401E - Manage non-routine and complex technical situations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

RIIBEF401E - Manage non-routine and complex technical situations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: